/* ==========================================================================
   REEBUX — support.css | Mobile-First | --c-* token system
   ========================================================================== */

/* ---- Page Wrapper ---- */
.support-page-wrapper {
    display: flex;
    flex-direction: column;
    height: calc(100vh - 120px);
}

.support-page-wrapper .ticket-system-container {
    display: flex;
    flex-direction: column;
    background: var(--c-bg);
    border-radius: var(--r-lg);
    border: 1px solid var(--c-border);
    height: 100%;
    overflow: hidden;
    position: relative;
    box-shadow: 0 4px 20px rgba(0,0,0,0.25);
}

/* ---- Ticket Sidebar (List) ---- */
.support-page-wrapper .ticket-sidebar {
    width: 100%;
    height: 100%;
    display: flex;
    flex-direction: column;
    background: var(--c-bg1);
    border-right: none;
}

.support-page-wrapper .ticket-sidebar-header {
    padding: var(--sp-md) var(--sp-lg);
    border-bottom: 1px solid var(--c-border);
    display: flex;
    justify-content: space-between;
    align-items: center;
    background: rgba(0,0,0,0.12);
    flex-shrink: 0;
}
.support-page-wrapper .ticket-sidebar-header h3 {
    margin: 0;
    font-size: 1rem;
    font-weight: 700;
    color: var(--c-txt1);
}

.support-page-wrapper .ticket-list-wrapper {
    flex: 1;
    overflow-y: auto;
    -webkit-overflow-scrolling: touch;
}

/* ---- Ticket List Items ---- */
.support-page-wrapper .ticket-list-item {
    padding: var(--sp-md) var(--sp-lg);
    border-bottom: 1px solid var(--c-border);
    cursor: pointer;
    transition: background var(--trans-fast);
    border-left: 3px solid transparent;
}
.support-page-wrapper .ticket-list-item:hover {
    background: rgba(189,232,23,0.04);
}
.support-page-wrapper .ticket-list-item.active {
    background: rgba(189,232,23,0.08);
    border-left-color: var(--c-primary);
}
.support-page-wrapper .ticket-list-item-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: var(--sp-xs);
    gap: var(--sp-sm);
}
.support-page-wrapper .ticket-list-item-title {
    font-size: 0.9rem;
    color: var(--c-txt1);
    font-weight: 600;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.support-page-wrapper .ticket-list-item-meta {
    font-size: 0.72rem;
    color: var(--c-txt3);
    white-space: nowrap;
}

/* ---- Main Area ---- */
.support-page-wrapper .ticket-main-area {
    width: 100%;
    height: 100%;
    display: none;
    flex-direction: column;
    background: var(--c-bg);
}

/* Mobile Toggle Logic */
.support-page-wrapper .ticket-system-container.ticket-active .ticket-sidebar {
    display: none;
}
.support-page-wrapper .ticket-system-container.ticket-active .ticket-main-area {
    display: flex;
}

/* ---- Mobile Back Header ---- */
.support-page-wrapper .mobile-back-header {
    padding: var(--sp-sm) var(--sp-md);
    background: var(--c-bg1);
    border-bottom: 1px solid var(--c-border);
    display: flex;
    align-items: center;
    flex-shrink: 0;
}
.support-page-wrapper .btn-back-icon {
    background: none;
    border: none;
    color: var(--c-txt2);
    font-size: 0.875rem;
    display: flex;
    align-items: center;
    gap: var(--sp-sm);
    cursor: pointer;
    padding: var(--sp-xs) 0;
    transition: color var(--trans-fast);
    font-family: var(--font);
    font-weight: 600;
}
.support-page-wrapper .btn-back-icon:hover { color: var(--c-primary); }
.support-page-wrapper .btn-back-icon svg {
    width: 20px;
    height: 20px;
    fill: currentColor;
}

/* ---- State Panels ---- */
.support-page-wrapper .ticket-state-panel {
    display: none;
    height: 100%;
}
.support-page-wrapper .ticket-state-panel.active {
    display: flex;
}

/* ---- Empty State ---- */
.support-page-wrapper #ticket-empty-state {
    flex-direction: column;
    align-items: center;
    justify-content: center;
    color: var(--c-txt3);
    text-align: center;
    padding: var(--sp-xl);
}
.support-page-wrapper .empty-icon {
    margin-bottom: var(--sp-md);
    opacity: 0.35;
    color: var(--c-txt3);
    display: flex;
    align-items: center;
    justify-content: center;
}
.support-page-wrapper .empty-icon svg { width: 46px; height: 46px; }
.support-page-wrapper #ticket-empty-state h3 {
    color: var(--c-txt2);
    margin: 0;
    font-size: 1rem;
    font-weight: 600;
}

/* ---- New Ticket Form ---- */
.support-page-wrapper #ticket-form-area {
    flex-direction: column;
    padding: var(--sp-lg);
    overflow-y: auto;
}
.support-page-wrapper .form-title {
    margin-top: 0;
    color: var(--c-primary);
    font-size: 1.2rem;
    font-weight: 700;
}
.support-page-wrapper .form-subtitle {
    margin-bottom: var(--sp-lg);
    font-size: 0.875rem;
    color: var(--c-txt2);
}
.support-page-wrapper .form-actions {
    display: flex;
    flex-wrap: wrap;
    gap: var(--sp-sm);
    margin-top: var(--sp-lg);
}

/* ---- Chat Area ---- */
.support-page-wrapper .ticket-chat-layout {
    flex-direction: column;
}
.support-page-wrapper .ticket-chat-header {
    padding: var(--sp-md) var(--sp-lg);
    border-bottom: 1px solid var(--c-border);
    background: var(--c-bg1);
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-shrink: 0;
}
.support-page-wrapper .ticket-chat-header h4 {
    margin: 0;
    font-size: 1rem;
    font-weight: 700;
    color: var(--c-txt1);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    max-width: 75%;
}

/* ---- Chat Messages ---- */
.support-page-wrapper .chat-messages {
    flex: 1;
    overflow-y: auto;
    padding: var(--sp-lg);
    display: flex;
    flex-direction: column;
    gap: var(--sp-md);
    background: rgba(0,0,0,0.06);
}
.support-page-wrapper .chat-bubble {
    max-width: 85%;
    padding: var(--sp-md) var(--sp-lg);
    border-radius: var(--r-lg);
    line-height: 1.55;
    font-size: 0.9rem;
}
.support-page-wrapper .chat-bubble.is-me {
    align-self: flex-end;
    background: linear-gradient(135deg, var(--c-primary), #BDE817);
    color: #000;
    font-weight: 600;
    border-bottom-right-radius: 4px;
}
.support-page-wrapper .chat-bubble.is-support {
    align-self: flex-start;
    background: var(--c-bg2);
    border: 1px solid var(--c-border);
    color: var(--c-txt1);
    border-bottom-left-radius: 4px;
}
.support-page-wrapper .chat-bubble-sender {
    font-weight: 700;
    font-size: 0.78rem;
    margin-bottom: var(--sp-xs);
    opacity: 0.8;
}
.support-page-wrapper .chat-bubble-time {
    font-size: 0.68rem;
    text-align: right;
    margin-top: var(--sp-xs);
    opacity: 0.55;
}

/* ---- Chat Input ---- */
.support-page-wrapper .chat-input-area {
    padding: var(--sp-sm) var(--sp-md);
    border-top: 1px solid var(--c-border);
    background: var(--c-bg1);
    flex-shrink: 0;
}
.support-page-wrapper .chat-input-form {
    display: flex;
    gap: var(--sp-sm);
    align-items: center;
}
.support-page-wrapper .chat-input-form textarea {
    flex: 1;
    resize: none;
    min-height: 40px;
    height: 40px;
    padding: 10px 14px;
    border-radius: 24px;
    background: rgba(255,255,255,0.04);
    border: 1px solid var(--c-border);
    color: var(--c-txt1);
    line-height: 1.4;
    overflow-y: hidden;
    font-family: var(--font);
    font-size: 0.9rem;
    transition: border-color var(--trans-fast), background var(--trans-fast);
}
.support-page-wrapper .chat-input-form textarea:focus {
    outline: none;
    border-color: var(--c-primary);
    background: rgba(255,255,255,0.07);
}
.support-page-wrapper .btn-send-icon {
    background: none;
    border: none;
    color: var(--c-primary);
    cursor: pointer;
    padding: var(--sp-sm);
    display: flex;
    align-items: center;
    justify-content: center;
    transition: transform var(--trans-fast), color var(--trans-fast), background var(--trans-fast);
    height: 40px;
    width: 40px;
    border-radius: 50%;
}
.support-page-wrapper .btn-send-icon:hover {
    color: #000;
    background: var(--c-primary);
    transform: scale(1.08);
}
.support-page-wrapper .btn-send-icon:active { transform: scale(0.95); }
.support-page-wrapper .btn-send-icon svg {
    width: 22px;
    height: 22px;
    fill: currentColor;
}

/* ---- Desktop ≥ 768px ---- */
@media (min-width: 768px) {
    .support-page-wrapper .ticket-system-container {
        flex-direction: row;
    }
    .support-page-wrapper .ticket-sidebar {
        width: 300px;
        min-width: 300px;
        border-right: 1px solid var(--c-border);
        display: flex !important;
    }
    .support-page-wrapper .ticket-main-area {
        flex: 1;
        display: flex !important;
    }
    .support-page-wrapper .mobile-back-header {
        display: none !important;
    }
    .support-page-wrapper #ticket-form-area {
        padding: var(--sp-xl);
    }
}

@media (prefers-reduced-motion: reduce) {
    *, *::before, *::after {
        animation-duration: 0.01ms !important;
        transition-duration: 0.01ms !important;
    }
}

/* ─────────────────────────────────────────────────────────────────
   DESKTOP — stretch the ticket-system card to the viewport bottom.
   `.support-page-wrapper` IS the `.dashboard-content` (both classes
   are on the same element). On desktop, `.dashboard-content` carries
   `padding-top: header-h + sp-xl` (room for the fixed header) and
   `padding-bottom: sp-xl`. To make the inner ticket container kiss
   the viewport bottom, set the wrapper height to 100vh and zero its
   bottom padding — the ticket container's `height: 100%` then fills
   the entire content area from below the header to the viewport edge.
   Gated to >=993px so the mobile layout is untouched.
   ───────────────────────────────────────────────────────────────── */
@media (min-width: 993px) {
    .dashboard-layout .dashboard-content.support-page-wrapper {
        height: 100vh !important;
        max-height: 100vh !important;
        min-height: 0 !important;
        padding-bottom: 0 !important;
    }
}